Sustainable Green Design Lab.
at Soongsil University
숭실대학교 공과대학 산업정보시스템공학과
지속가능그린디자인 연구실(지도교수: 곽민정) 홈페이지에 오신 것을 환영합니다.
Design for Circular Economy, Remanufacturing Optimization
Data-Driven Design, Data Analytics for Sustainability
Online Review Mining for Product Development and Lifecycle Management
Life Cycle Assessment (LCA)
Design for Sustainable Behaviour
Design for Sharing Economy and Collaborative Consumption
Design for Subscription Economy
Neuro Design and Marketing for Sustainability
연구실 환경을 새롭게 정비 중입니다.
Review-based Control Charts for Service Quality Monitoring: A Brief Review and Future Directions
Review-based control charts that combine online review mining with traditional control charts are emerging as a new tool for quality monitoring. Although previous studies have provided successful examples of the review-based control chart, the natural characteristics of user-generated reviews and their impact on the chart have received less attention so far. After briefly surveying existing approaches, this paper presents a case study of two hotels in Korea to demonstrate the potential issues and challenges faced by review-based control charts because of the characteristics of online customer reviews. The results show that a small, inconsistent number of reviews and their uncontrollable contents poses the main challenge for the review-based control chart. Future research directions are discussed based on the results.